Winnsen Laundry Locker for an Australian Commercial Laundry Service

Background

An Australian commercial laundry service needed to improve the garment handover process between its store and customers. Laundry was previously managed at the front counter — limited to store hours, with queues and occasional mix-ups during peak times.

Solution

Winnsen supplied a smart laundry locker, installed on the store's exterior wall for 24/7 self-service access:

• Tall narrow compartments for hanging garments — suits, jackets and coats; standard compartments for folded items
• Customers deposit and collect via PIN code or QR code, no counter visit required
• The service provider receives pick-up and return notifications through the backend system, coordinating collection and delivery
• Customers collect clean laundry at any time, no longer bound by store hours

Outcomes

• Garment drop-off and pick-up are no longer restricted to store opening hours
• Peak-time counter queues noticeably reduced
• Handovers are logged by the system, reducing errors
• The store extended its service window without adding staff